Frequently Asked Questions (FAQ)

General Questions

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1. What is Anthem Coffee Imports?
Anthem Coffee Imports is a specialty coffee importer dedicated to sourcing and delivering the highest quality coffee beans from around the world. We partner with farmers and roasters to bring exceptional coffee to your cup.

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2. Where is Anthem Coffee Imports located?
We are based in [your location], but we work with coffee producers and customers globally.

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3. How can I contact Anthem Coffee Imports?
You can reach us through our Contact Us page.

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4. Where do you source your coffee from?
We source coffee from top-producing regions worldwide, including Central and South America, Africa, and Asia. Our focus is on sustainability and direct relationships with farmers.

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5. Are your coffees ethically sourced?
Absolutely. We prioritize direct trade, fair pricing, and sustainable farming practices to support coffee-growing communities.

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6. Do you offer organic or fair-trade certified coffee?
Yes, we offer a variety of organic and fair-trade certified coffees. Look for the certifications listed on our product pages.

Events

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‍How can I contact Anthem Coffee Imports?
You can reach us through our Contact Us page.

Logistics & Warehouse

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‍1. How do I know if a order is shipped?
You can check order status and tracking details in the order dashboard.

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2. How do I know if a order was delivered?
Delivery confirmations are available in the tracking section of the order history.

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3. How do I check available inventory?
Inventory details are updated in real-time in the warehouse management system.

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4. How to order Samples?
Clients can request samples through their account under the "Samples Request" section.

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5. How can a Client put a hold on coffee they want to sample first before buying?
Clients can place a hold through their contract portal or contact customer service.

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6. How do new coffee purchases get onto the website?
New purchases are added to the inventory database and published online after quality checks.

Orders, Payments & Contracts

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1. How do I place an order?
You can place orders directly through our website. If you need to place an order on their behalf, log into your account and follow the checkout process.

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2. How do Payments work on the website?
Payments can be made via credit card, contract-buying, or bank transfer at checkout. You will receive an invoice upon purchase.

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3. How do Contracts work on the website?
Contracts outline agreed-upon coffee purchases over time. You can view and manage your contracts in your account dashboard.

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4. How do I edit a website order if it's already submitted by a client?
Once an order is placed, modifications can only be made by contacting our support team.

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5. How can I confirm an order was placed?
You receive a confirmation email, and you can verify orders in the account dashboard.

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6. Where can I see contracts remaining to be filled?
Contract balances can be viewed in the client’s account.